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FAQs
Frequently Asked Questions
General Community Information
What are your office hours?
For Retreat at Shadow Creek Ranchs up to date office hours please refer to our Contact Us page.
Is the community pet friendly?
Yes, Retreat at Shadow Creek Ranch is a pet friendly community. For our full pet policy please refer to our Amenities page.
What types of floor plans do you offer?
Retreat at Shadow Creek Ranch offers one-, two-, and three-bedroom apartments.
Where are you located?
Retreat at Shadow Creek Ranch is located in the Shadow Creek Ranch neighborhood in Pearland, Texas.
What makes your community unique?
Retreat at Shadow Creek Ranch is a conventional apartment home community that offers a great location with easy access to main thoroughfares and excellent customer service.
Do you offer furnished units?
Yes, Retreat at Shadow Creek Ranch does offer furnished units. Please reach out to our team for more information.
Is smoking permitted on the property?
No, smoking is not permitted on property.
Is parking available?
Yes, surface lot parking is available for residents and their guests.
Leasing and Application Process
How do I schedule a tour?
Tours can be scheduled through our website, phone, email, or in person.
What documents are required to apply?
Offer letters, bank statements, and tax returns are accepted as valid forms of income verification and a valid government issued identification card.
What are the income or credit requirements?
Income requirements are 3x the monthly rent and credit screening is completed by a third-party vendor.
How do I apply?
Our application is entirely online, simply choose the apartment unit you'd like to apply for and click apply now.
Is renter's insurance required?
Yes, Retreat at Shadow Creek Ranch requires renter's insurance.
How long does the approval process take?
The approval process takes up to 36 hours.
Do you offer short term leases?
Yes, Retreat at Shadow Creek Ranch offers short-term leases starting at 3 months.
Do you run background and credit checks?
Yes, Retreat at Shadow Creek Ranch requires a background and credit check for all lease holders over the age of 18.
Pricing, Fees, and Deposits
How much is the security deposit?
For details on fees, please check our Floorplans page or reach out to the leasing team directly.
Which utilities are included in rent?
Our base rent does not include utilities.
What utilities am I responsible for?
Residents are responsible for water, sewer, trash, internet, cable, and electricity. For a full list of fees please check out our
Rent is due on the 1st of each month and late on the 6th. Payment methods accepted are online payments or cashiers checks.
Move-In, Lease Terms
What lease terms do you offer?
Retreat at Shadow Creek Ranch offers 3 to 13 months lease terms.
What is required on move-in day?
Move-in day requirements include proof of renters insurance, proof of electricity service, payment of the move-in prorated amount, and a signed lease agreement.
Do you allow subletting or lease transfers?
Subletting is not permitted. However, a lease transfer to another unit onsite is acceptable.
What is your move-out policy?
A 60-day notice to vacate and fulfill payment through the end of the term.
Amenities and Lifestyle
What amenities do you offer?
Our amenities include a swimming pool, BBQ grills, fitness center, club room, cyber caf, pet park, and car wash. For more information, please visit our Amenities page.
Are amenities open 24/7?
Yes, only the fitness center is open 24/7.
Can residents reserve amenity spaces for private events?
Yes, amenities at Retreat at Shadow Creek Ranch are available to reserve for private events.
Is Wi-Fi available in common areas?
Yes, Wi-Fi is available in the common areas of Retreat at Shadow Creek Ranch.
Do you offer a guest suite for visitors, and what does it include?
No, Retreat at Shadow Creek Ranch does not offer a guest suite.
Is parking available onsite?
Yes, there is surface lot parking at Retreat at Shadow Creek Ranch for residents and their guests.
Do you offer EV charging stations?
No, Retreat at Shadow Creek Ranch does not offer EV charging stations.
Is bike storage available?
No, bike storage is not available.
How does package delivery work?
At Retreat at Shadow Creek Ranch packages are delivered to our residents front doorstep.
Are there resident events or community activities?
Yes, Retreat at Shadow Creek Ranch conducts resident events quarterly.
Guests
How do residents reserve the guest suite, and what is the nightly rate?
Retreat at Shadow Creek Ranch does not offer a guest suite.
Is guest parking available?
Yes, at Retreat at Shadow Creek Ranch guest parking is available.
How do guests access the building?
At Retreat at Shadow Creek Ranch guests are allowed access to the property through the gate callbox. Residents will control the access of their guests through the callbox.
Accessibility
Is the building accessible for individuals with disabilities?
Yes, the community is accessible to all approved residents and their guests.
Are amenities and common areas accessible?
Yes, all amenities and common areas are accessible.
Do you offer accessible parking spaces?
Yes, accessible and guest parking is available.
Pets
Do you allow pets?
Yes, Retreat at Shadow Creek Ranch is a pet friendly community. All pets approved through our pet screening vendor are welcome. For more information, please refer to our Amenities page.
Are there any breed restrictions?
Yes, any aggressive breeds stated on our community policies are restricted unless approved as a service animal. For more information, please refer to our Amenities page.
How many pets are allowed per apartment?
A maximum of 2 pets are allowed per unit. For more information, please refer to our Amenities page.
Are service animals permitted?
Yes, service animals are permitted once approved through pet screening. For more information, please refer to our Amenities page.
Do you have pet amenities?
Yes, we have a pet park for all our furry friends.
Is there a pet deposit or a pet rent?
For details on pet fees, please refer to our Amenities page.
Neighborhood
What neighborhood is the property located in?
Retreat at Shadow Creek Ranch is located in the Shadow Creek Ranch neighborhood in Pearland, Texas.
What shops, restaurants, and grocery stores are nearby?
We are conveniently located near Dillards, Macy, Walmart, Target, Texas Road House, Olive Garden Lupe Tortilla, Kroger, and HEB. For more places nearby refer to our Neighborhood page.
What schools is the property zoned to?
Retreat at Shadow Creek Ranch is zoned to Alvin ISD; Mary Marek Elementary, Nolan Ryan Jr High, and Shadow Creek Ranch High School.
What universities are close by?
We are located near University of Houston and Rice University.
Resident Resources
How do I pay my rent?
Rent payments are made through our resident portal website or community app.
How do I renew my lease?
Lease contract renewals are completed online through our website or the community app.
How do I submit a maintenance request?
Maintenance requests can be completed through our website, community app or a member of our team can submit for you by phone or in person at the office.
Is there an online portal for residents?
Yes, we offer an online portal.
Do residents get partner perks or discounts?
Yes, we offer partner perks and discounts through our community app.
Do you offer any services for remote workers?
Yes, we offer an business center with a coffee bar and common area high speed Wi-Fi internet.